WEBSITE Terms and Conditions
These are the Terms and Conditions of Natalie Michels trading as Alite Mind (ABN 55 778 620 052) (“Alite Mind”, “we”, “us”) on our website located at alitemind.au, which is owned and operated by us (Website). These Terms and Conditions also incorporate our Terms of Use, Disclaimer and Privacy Policy, all of which can be found on our Website.
Please read these conditions carefully, as they apply to all transactions between us and can only be waived or varied in writing signed by us. By proceeding with a purchase on our Website, you’re indicating to us that you’ve read, understood and agreed to these conditions. If you have any questions or concerns about our conditions or Website, or any purchase you make through the Website, please don’t hesitate to get in touch with us.
- eCommerce
While we take every care to make sure our online store is accurate and up to date, from time to time, mistakes may occur (for example, a pricing error or stock availability issue).
Please note that when you submit an order through the Website, no agreement is formed until we process and accept your order and send you a confirmation. If there’s been an error leading to your order (such as a pricing or stock error), we may choose not to fill the order, but we’ll be sure to contact you to discuss your options (for example, placing an order at the correct price, delaying your order or exchanging your item for another). If we can’t or won’t fill your order, we’ll process a full refund as soon as practicable.
- Payment
You agree to pay us the purchase price listed on the Website (subject of course to the proviso above, in the case of accidental errors and omissions). We may vary our prices from time to time. You agree and acknowledge that we may do so at any time on notice, and that such notice is given by us posting the updated price on our Website.
You acknowledge and agree that your payment in full in cleared funds (including any postage fees, discussed below) is a condition of this agreement, any breach of which will entitle us to terminate this agreement immediately. If a request for payment is returned or denied by your financial institution or is unpaid by you for any other reason, then you’ll be liable for any associated costs incurred by us, including banking fees and charges. We may also immediately stop delivery of any goods unpaid for unless and until we receive your payment in full.
If you fail to pay us for an order, or if an insolvency event (for example, if you commit an act of bankruptcy or become insolvent) occurs in relation to you, we may suspend delivery of an order, require payment in a particular form or terminate this agreement.
We currently accept payments by credit card and direct bank transfer.
- Events beyond control
As in life, sometimes circumstances beyond our control (strikes, floods, fires and extreme weather events, computer malfunctions, failure of service providers to perform services or injury or illness of key personnel) get in the way. If circumstances we can’t control affect our ability to dispatch your order, you release us from any obligation to dispatch your order while those circumstances continue. While they continue, we may choose to cancel your order, or otherwise to complete your order once things have returned to normal. If we expect a major delay, we’ll contact you to discuss a suitable solution.
- COPYRIGHT, TRADEMARK AND RESTRICTIONS OF USE
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third-party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.
Alitemind.au expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other forms of electronic retrieval systems.
- Advice and information
We may give you advice, recommendations, information or assistance in relation to products on our Website, their use or application. We give that information to you in good faith, believing it’s accurate, appropriate and reliable at the time but we don’t give any warranty of accuracy, appropriateness or reliability. Information and advice we give is general in nature and is not intended to constitute or substitute for professional or medical advice. You should seek appropriate professional or medical advice if necessary. We won’t accept any liability or responsibility (including liability for negligence) for any loss suffered because of your or any other person’s reliance on information or advice we provide on our Website, unless otherwise required by law.
- Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL). If you are an Australian consumer for the purposes of the ACL, you are entitled to replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in these terms excludes any right, guarantee or warranty you’re entitled to by law, however we do exclude all other guarantees, conditions and warranties to the maximum extent permitted by law. We also specifically exclude liability for negligence.
Wherever possible, our liability for breach of any condition, warranty or guarantee is limited, at our option, to:
- replacement of the product;
- repair of the product;
- payment of the cost of having the product repaired; or
- such other fair and reasonable remedy as we are ready and willing to provide.
We won’t be liable for any consequential loss or damage or other direct or indirect loss or damage, except where we are unable to limit or exclude such loss under the ACL.
If for any reason the ACL doesn’t apply to an order you place with us (for example, if you purchase the product for re-sale with our authorisation or if you are purchasing from outside Australia), then we exclude all liability to you and we’ll only refund an order placed if we can’t fill it, if we think it’s reasonable to do so, or otherwise as agreed in writing. Please choose carefully as we do not offer refunds for change of mind.
To make an ACL-related claim, please contact us at info@alitemind.au.
- Refund/CANCELLATION Procedure
Meditation practices, coaching and counselling services, workshops, events, online library membership and presentations are to support participants/clients to open and explore their own path.
Please review the applicable Refund/cancellation terms.
Please note that you are required to inform us of any fault with the services in the period from delivery until the fault or problem would reasonably be expected to appear. Based on the nature of our products, we estimate this period to be approximately 48 hours.
Meditation and Mindfulness In-person Classes/Sessions/Course – If you have pre-booked classes/sessions/course and you decide meditation and mindfulness is not for you and have given 24 hours’ notice, prior to your first class/session a full refund applies. No refund applies once sessions are attended or with less than 24 hours’ notice.
Meditation library/membership – You may cancel your Alite Mind Meditation Membership Library subscription at any time by logging into our online booking system. If you cancel during a month for which you have already paid, you will retain access to the library until the end of that month. Similarly, if you cancel an annual subscription that was paid in full, you will continue to have access until the end of the paid annual period, calculated from the date of purchase.
Business Workshops, Presentations – A full refund applies if you cancel with more than 14 days’ notice. 50% refund applies if you cancel with 8 to 14 days’ notice. No refund applies if you cancel with 7 days or less notice. If Covid forces cancellation a full refund applies.
Counselling or Coaching – Pre-payment is required for all individual counselling and coaching services. If you decide prior to your first session that counselling or coaching is not for you and have given 24 hours’ notice a full refund will be applied. No refund applies once sessions are attended. If you simply do not show up for your sessions no refund will be applied. For all consequent sessions if less than 24 hours’ notice is given for any cancellation no refund will be applied. If the notice period is given, then we are happy to credit towards a future offering.
Special Events – Refund details will be stated at the time of the event booking/invoice or via email correspondence.
Special Circumstances – If you are unable to complete a pre-paid service offering due to significant life disruption, please email Natalie Michels on info@alitemind.au at your earliest available opportunity and we will be happy to consider a credit towards a future offering.
- Use of Our Website
The content of this website is for your general information and use only and is subject to change without prior notice.
You can only ever use our website for lawful purposes (such as researching our goods and services or contacting us) in a manner consistent with the nature and purpose of the website, and in a way that doesn’t impact on anyone else’s use and enjoyment of the website. We have a zero-tolerance policy for users who conduct themselves unlawfully or encourage such conduct, who post any defamatory, obscene, offensive or scandalous material, harass or cause distress or inconvenience to any person, or disrupt the website. We reserve the right to ban any users who engage in such behaviour.
You’re not permitted to change, add to, remove, deface, hack or otherwise interfere with our website or any material or content displayed on the website, or attempt to do any of those things.
Unauthorised use of this website may be a criminal offence and/or give rise to a claim for damages.
- Registration and Use
You may use the Website and/or Application to view information and material and participate in mental fitness courses and programs (Products).
In order to access the Services, you may first be required to register a personal, individual account by creating a username and a password and by providing such information as may be required by us from time to time, including your real name, contact telephone number, and if required, billing address, bank account details and a valid credit or debit card that we approve and accept.
Account names must not be:
(a) misleading or deceptive;
(b) offensive;
(c) in violation or any law or third-party rights.
We may, at out sole discretion and for any or no reason, refuse registration of, or cancel an Account.
You are solely responsible for activity on the Account, including purchases of Goods, Services and Paid Content and are responsible for maintaining the confidentiality of the Account password.
If you are under the age of eighteen (18) years, you must have a parent’s or legal guardian’s permission to use the Application and to accept these Terms of Use. Your parent or legal guardian agrees to be bound by and abide by these Terms of Use on your behalf.
You may access certain Goods, Services and Paid Content by paying the Fee as set out on the Website.
Access to Paid Content is personal to you and may not be copied, transferred or distributed without our express written consent.
Unless otherwise stated, all Fees exclude any applicable GST. When purchasing from within Australia, 10% GST may apply to your order. GST does not apply for orders from outside of Australia, though you may be subject to other taxes in the place you are located. GST is applicable for online courses, as they do not constitute a GST free psychological service. The prices of Goods sold include any applicable GST when purchased in Australia and do not include GST when purchased outside of Australia.
We use third-party payment gateway providers to facilitate payments. By using the services provided by the third-party payment providers, you agree to the third-party payment provider’s terms and conditions of use
- Intellectual property
You acknowledge and agree that all intellectual property rights owned by us or to which we are entitled before and after this agreement will remain our sole property and that nothing in this agreement transfers any ownership in our intellectual property rights to you.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the content, design, layout, appearance, look, graphics, text, logos, button icons, video images, audio clips, code, scripts, design elements and interactive features of the website, and is protected by copyright under the laws of Australia and through international treaties.
Unless we say otherwise, all rights (including copyright) in the website are owned or controlled by us and are reserved by us.
- Dispute resolution
If a dispute arises out of these conditions or if you are unhappy with your product for any reason, we ask that you contact us in the first instance and we will do our best to resolve the issue to our mutual satisfaction quickly, cheaply and efficiently. If we’re not able to resolve it within thirty (30) days, we’ll go to mediation in South Australia (unless we agree to an alternative venue in writing) and split the costs of that equally. If the dispute still isn’t resolved within thirty (30) days of the mediation, either of us can ask the mediator to terminate the mediation and the mediator must do so.
Each of us agree that we won’t commence any proceedings in a Court or Tribunal until we’ve complied with this clause (unless of course we’re seeking interlocutory relief).
- Our Use of Cookies
We use cookies to monitor browsing preferences and to help us improve, promote, and protect our website and services. By continuing to use the website, you agree to our cookie policy. You can find out more information about our cookie policy in our Privacy Policy, which is available on our website.
- Security
Our website is secured through the use of a SSL certificate. We use our best endeavours to ensure the website is free of any malware, bugs, viruses, trojan horses, ransomware or other harmful code or communications which may be transmitted to or through the website, including links to other sites.
- Disclaimer and Indemnity
Nothing in these terms limits or excludes any rights, guarantees, warranties, representations or conditions that you are entitled to by law that can’t be limited or excluded, including under the Australian Consumer Law, which forms Schedule 2 to the Competition and Consumer Act 2010 (Cth) (ACL).
Apart from that to the extent permitted by law, we exclude all terms, guarantees, warranties, representations or conditions as to the performance, accuracy, timeliness, completeness or suitability of the information and materials found or offered on this website for any purpose which are not expressly stated in these terms. You hereby acknowledge that such information and materials may contain mistakes, inaccuracies or errors and we expressly exclude any liability for such to the fullest extent permissible by law.
We will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable consumer guarantee to which you are entitled under the ACL), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the website or these terms (including as a result of not being able to use the website), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise. If we can’t exclude liability but we can limit it, we limit it to the maximum extent permitted under section 64A of the ACL.
We make the website available to you, however you use it at entirely your own risk, for which we will not be liable. Any available recordings are for informational purposes only and are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician with any questions you may have regarding a medical condition. Always stop if you experience any pain, discomfort, or difficulties performing anything described in this recording.
You should consult your medical practitioner or other health professional regarding the applicability of any Content, opinions or suggestions made in the provision of the Services with respect to any symptoms, medical (including but not limited to pregnancy), mental health or psychological condition.
The information provided via the Services should not be used other than in conjunction with and in accordance with advice and a treatment program recommended by your medical practitioner or other health professional. Under no circumstances should you cease taking prescribed medication without your medical practitioner’s approval. You should consider the applicability of these opinions to your lifestyle and physical condition. You should consult your medical practitioner or other health professional before any change in lifestyle or commencing an exercise programme.
You agree that due to the online and general nature of the Content and Services provided, we are unable to ascertain all relevant information regarding your needs and circumstances and therefore we cannot be responsible for any adverse effects from your use of the Services or Content, which you use at your own risk. It is your responsibility to engage with Services or Content in a way that is safe for you. If in doubt, consult your medical practitioner before using the Services or Consent.
All information is of a general nature only. We have not taken into account your individual needs and circumstances. It is your sole responsibility to ensure that the Content and Services provided meet your needs and requirements.
Due to the nature of the Services we provide and the individual personal circumstances of users, we make no warranty as to the results that you may or may not achieve using the products and Services we provide. The Content, Goods and Services we provide are general in nature only and for educational purposes, supplementary to your own health practitioner’s advice and treatment.
Everything on the website is provided “as is” and “as available” – we don’t make any representations or warranties of any kind – and we exclude all liability for loss or damage you might suffer because of:
- failures, errors, mistakes, inaccuracies, interruptions, defects, delays, viruses, lost, stolen, altered or misused data, unlawful third party conduct arising out of the website;
- unsuitable or out of date information on the website (including third party material and advertisements on the website);
- you or any other person acting or not acting, on any information;
- personal injury or property damage of any nature resulting from your or any other person’s access to or use of the website;
- any unauthorised access to or use of information or data, including personal and financial information, collected by us;
- any interruption of transmission to or from the website;
- any unauthorised access to or use of information or data, including personal and financial information, collected by us;
- any malware (bugs, viruses, trojan horses, ransomware or other harmful code or communications) which may be transmitted to or through the website, including links to other sites;
- costs incurred by you in using the website; and
- links which are provided for your convenience.
It is your own responsibility to ensure that any services or information available through this website meet your specific requirements.
You indemnify us from and against all claims, suits, demands, actions, liabilities, costs and expenses (including legal costs and expenses on a full indemnity basis) resulting from your use of the website.
- Variation
We can change these conditions at any time by updating this document and giving notice to you by posting a copy on the Website. The changes will take effect immediately on their being posted.
- Severance
If any part of these conditions is found to be void or unenforceable by a Court of competent jurisdiction, that part will be severed, and the rest of the agreement will remain in force.
- Termination
We may terminate this agreement at any time on notice to you. All disclaimers and limitations of liability will survive termination. On giving such notice, we’ll refund any amounts paid by you in respect of undelivered goods.
- No Affiliation
Our website is not a part of the Facebook website, Facebook Inc, YouTube, Instagram, Snapchat, Twitter or Google, nor is it endorsed by or affiliated with any of those websites or their owners in any way.
- Jurisdiction
As we are based in South Australia, these terms will be governed by the laws of South Australia. In the event of any dispute, we ask that you first contact us, and we’ll do our best to resolve the dispute to our mutual satisfaction quickly, cheaply and efficiently. If we do end up in court, you agree that the exclusive venue for resolving any dispute will be in the courts of South Australia and courts of appeal from them.
This document was last updated: 19/07/2024